Branch Manager

About the Role

We are seeking an experienced and commercially driven Branch Manager to lead and manage a professional real estate branch in Lagos.

The successful candidate will be responsible for the branch’s overall operations, people, revenue performance, client relationships, professional standards and service delivery across Valuation & Advisory, Estate Agency & Sales, Property & Facility Management, and Development.

This is both a professional and management position, requiring hands-on technical involvement, team leadership, business development and accountability for branch performance.

Key Responsibilities

Branch Operations & People Management

* Oversee the day-to-day operations of the branch, including staff deployment, workload allocation and administration.
* Set performance targets and conduct regular performance reviews.
* Supervise, mentor and appraise professional staff and identify training needs.
* Manage attendance, conduct and staff welfare.
* Ensure compliance with field and workplace safety requirements.

Business Development & Revenue

* Drive the branch’s fee income and achieve agreed revenue targets.
* Develop and maintain relationships with banks, insurers, corporate clients, government agencies and private clients.
* Generate new business and secure repeat instructions from existing clients.
* Prepare and negotiate fee proposals within approved authority.
* Monitor outstanding fees and maintain a healthy branch debt position.

Professional & Technical Responsibilities

* Manage a personal caseload covering valuation, agency, property/facility management and development assignments.
* Review and sign professional reports and work prepared by branch staff before release.
* Assess instructions based on competence, capacity and potential conflicts of interest.
* Escalate matters outside the branch’s competence where necessary.

Client & Stakeholder Management

* Serve as the primary point of contact for branch clients.
* Manage client complaints and ensure timely resolution.
* Represent the organisation before regulators, professional bodies and relevant industry stakeholders.
* Maintain strong relationships within the local property market.

Compliance, Records & Reporting

* Ensure all enquiries and instructions are properly recorded and tracked.
* Maintain accurate instruction, fee, property and transaction records.
* Ensure proper handling and reconciliation of client funds.
* Maintain compliance with professional standards and applicable regulations.
* Submit regular reports covering enquiries, instructions, fees billed and collected, work in progress and key risks.

Requirements

* Bachelor’s degree in Estate Management, Estate Surveying & Valuation, or an equivalent accredited qualification.
* Must be registered with ESVARBON and provide registration number.
* Corporate membership of the Nigerian Institution of Estate Surveyors and Valuers (NIESV).
* Minimum 10 years’ professional experience in a registered estate surveying and valuation firm, including at least 3 years in a supervisory or management position.
* Demonstrable track record of winning and retaining client instructions and achieving revenue targets.
* Strong experience across valuation and advisory, estate agency, property and facility management, and development.
* Proven experience supervising and reviewing the work of professional staff.
* Strong knowledge of the Nigerian property market, land documentation, valuation practices and relevant regulations.
* Valid driver’s licence and willingness to undertake field assignments and travel when required.

Desirable Skills

* Strong digital skills, including online property listings, social media, marketing content and spreadsheets.
* Established relationships with banks, insurers or other institutional clients.
* Experience establishing a new office or improving the performance of an existing branch.
* Experience in insurance reinstatement valuation.
* Familiarity with LASRERA requirements and regulatory expectations in Lagos.

Key Competencies

* Strong leadership and people management skills.
* Commercial awareness and business development ability.
* Excellent communication and stakeholder management skills.
* Strong professional judgment and integrity.
* Ability to make sound decisions under commercial pressure.
* Strong accountability for revenue and operational performance.
* Ability to coach, develop and hold team members accountable.
* Ability to provide difficult feedback constructively and address issues promptly.

What Success Looks Like

Within the first six months, the successful candidate will be expected to:

* Establish a clear understanding of the branch’s portfolio, team, clients and financial position.
* Ensure all registers and records are accurate and up to date.
* Set clear performance targets for professional staff.
* Establish strong client relationships and business development activities.
* Ensure effective technical review and quality control.
* Drive the branch towards its agreed fee income target.

Remuneration & Benefits

* Competitive remuneration, commensurate with experience.
* Professional development and continuing education support.
* Company phone line and laptop.
* Transport support for field assignments.
* A performance-driven environment with opportunities for career progression.

Application Process - 

1. An updated CV

2. A brief statement outlining how they would take a branch from its current position to its desired position within 12 months
3. Names and contact details of two professional referees, including at least one person they have supervised or who has supervised them

Shortlisted candidates may be required to complete a technical assessment before the interview stage.