Customer Service Associate

HTQ-ATS is seeking a proactive and detail-oriented Customer Service Associate for a fully remote position in Nigeria. HTQ-ATS is building a hiring and recruitment platform designed to simplify applicant tracking and candidate management for recruiters, hiring managers, and organizations. In this entry-level role, you will support candidate and employer engagement, resolve platform inquiries, and handle day-to-day customer support tasks. The ideal candidate will be highly organized, professional, and passionate about creating a positive, seamless experience for all platform users while maintaining accurate interaction records.

Key Responsibilities

• Assist users with platform onboarding, navigation, and initial account setup.
• Respond to inquiries and communicate with candidates and employers throughout their support journey.
• Maintain accurate records of customer interactions, feedback, and support tickets.
• Support platform engagement activities and user feedback campaigns.
• Follow up with candidates and hiring managers to resolve technical or operational issues. Assist with user documentation and administrative support processes.
• Prepare support performance reports and maintain data documentation.
• Collaborate with internal teams to improve platform usability and user satisfaction.
• Perform other customer care and administrative duties as assigned.

Requirements

• Bachelor's degree or HND in Communications, Business Administration, Humanities, or a related field.
• 0–2 years of customer service, support, or administrative experience.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to work independently in a remote environment.
• Reliable internet connection and access to a computer.

Benefits

• Fully remote work environment.
• Practical experience in customer success and support operations.
• Exposure to modern platform technology and user management systems.
• Opportunities for learning, growth, and career development.