Account Manager (SMB)

Glovo, the on-demand multi-category delivery app and part of the Delivery Hero Group, is hiring three Account Managers (SMB) to join its team in Nigeria, two in Lagos and one in Abuja

As an Account Manager, SMB, you will own a portfolio of small and medium-sized business partners and turn it into a growth engine by helping them sell more on Glovo, while growing Glovo's revenue through smarter commercial terms, promotions and Glovo Ads

This could be your first job, or you may have up to three years of experience. Glovo is looking for exceptionally bright people who take ownership, think analytically, have strong commercial instincts and bring good character to their work

Job Details

• Location: Lagos (2 roles) and Abuja (1 role)
• Work Model: Hybrid, with 1-2 field days a week meeting partners
• Job Type: Full-Time
• Openings: 3

Key Responsibilities

• Own a portfolio of SMB partners end to end, including their orders, GMV, AOV and profitability, and build account plans for the partners with the most potential
• Drive commercial growth by negotiating commissions and terms, securing promotions and new branches, and upselling Glovo Ads and in-app visibility products
• Run a high-tempo engagement rhythm of around 40 focused partner calls a day and 1-2 field days a week meeting partners face to face
• Lead with data by running weekly portfolio reviews in Looker, Google Sheets and Salesforce, spotting trends early and bringing partners clear, data-backed business reviews
• Work with Partner Operations, Live Ops and Courier Ops to improve availability, prep times, cancellations and delivery times
• Be the voice of the partner inside Glovo by sharing market insights and helping shape new campaigns and products
• Protect the portfolio by spotting at-risk partners early, resolving escalations end to end and keeping churn low

Requirements

• 0-3 years of experience in account management, sales, business development or merchant/vendor management, ideally in a marketplace, food delivery, fintech, e-commerce or FMCG business
• A track record of hitting commercial targets and negotiating with business owners
• Strong analytical skills and confidence with Excel/Google Sheets and dashboards
• Experience managing many accounts at once with discipline and follow-through
• Ownership, resilience and the ability to thrive in a fast-moving environment
• Excellent spoken and written English
• Based in Lagos or Abuja and happy to spend time in the field

Nice to Have

• Knowledge of food delivery or quick-commerce metrics and the Lagos or Abuja restaurant and retail scene
• Experience selling digital ads or promotions
• SQL or Looker skills
• Yoruba, Hausa, Igbo or Pidgin
• Bachelor's degree in Business, Economics, Marketing or a related field

Benefits

• Private health insurance
• Monthly Glovo credit
• Extra time off and a hybrid work model, plus work from anywhere for up to three weeks a year
• Online therapy and wellbeing benefits

How to Apply

Fill out the form on the website below