Customer Support Representative

iClosed, a Miami-based SaaS company providing AI-powered scheduling and sales analytics for high-ticket sales teams, is hiring a Customer Support Representative to be the friendly voice of the company, helping users with their questions, fixing what blocks them and keeping their experience smooth. Most support happens over chat, with occasional video calls for premium customers

Job Details

• Location: Remote (Worldwide, open to candidates from all countries including Nigeria)
• Job Type: Full-time
• Shift: Within Central European Time (8am to 10pm CET)
• Experience: 1+ year in customer support or any customer communication role
• Languages: English (spoken B2, written C1) required, French nice to have
• Salary: USD 1,200 - 1,700 per month, depending on experience

Key Responsibilities

• Support customers over chat, email and occasional video calls
• Stay quick, friendly, patient and professional in every conversation
• Escalate issues to the right internal team and follow them through to resolution
• Troubleshoot technical issues and walk users through the fix
• Help users connect iClosed with automation tools like Zapier, Make, n8n, webhooks or API
• Suggest improvements to support processes and to the product itself

Requirements

• 1+ year of experience in customer support or a similar role
• English: B2 spoken and C1 written
• Basic knowledge of web apps and SaaS products (Intercom, ClickUp, Slack, email, Zapier, Make, n8n, scheduling tools)
• Strong communication skills and the ability to explain complex things simply
• A problem-solving mindset and eagerness to learn
• Available to work shifts within 8am to 10pm CET
• French language skills are a plus

What We Offer

• Remote-friendly role, work from anywhere
• Growth opportunities to expand your skills and career
• A supportive team and a positive, energetic culture

Hiring Process

• Intro video and resume: a short Loom video (up to 5 minutes) introducing yourself, your support experience and why you want the role. Applications without a Loom video will not be reviewed
• Skills test: shortlisted candidates receive a short practical test
• Interview with the team for candidates who do well on the test

How to Apply

Follow the link below