Teller

COMPANY: MICROFINANCE BANK (LAGOS)

JOB VACANCY: TELLER/CASHIER

 

Position: Teller/Cashier

Reports to: Head, Operations

Location: Lagos, Nigeria

Employment Type: Full-Time

Application Deadline: 31 October 2026

About the Bank

This is a microfinance bank licensed by the Central Bank of Nigeria (CBN), committed to expanding access to inclusive financial services for micro, small and medium enterprises (MSMEs) and low-income households. The Bank is entering a new phase of growth, with a strategy built on technology-enabled financial inclusion, disciplined credit and strong governance.

As part of this strategy, the Bank seeks to appoint a customer-focused and detail-oriented Teller/Cashier Officer who will be responsible for processing customer transactions accurately, efficiently and securely while providing a professional and welcoming customer experience. Role Summary

Process customer transactions, maintain accurate transaction records and provide efficient front-line customer service in accordance with the Bank's approved procedures and control standards.

The successful candidate will be responsible for cash handling, deposits, withdrawals, transfers, account servicing and other approved transactions. The role requires a high level of accuracy, integrity and attention to detail, as well as the ability to identify unusual transactions, follow established controls and escalate issues promptly.

Key Responsibilities ·       Process customer deposits, withdrawals, transfers and other approved transactions accurately and in accordance with established procedures. ·       Maintain proper custody and control of cash entrusted to the teller and promptly report shortages, excesses or unexplained differences. ·       Verify customer instructions, account details, identification and required documentation before processing transactions. ·       Ensure all transactions are properly authorised, documented and supported by appropriate records. ·       Balance the teller's till at the end of each business day and promptly investigate and report discrepancies. ·       Provide courteous, professional and efficient service to customers and respond appropriately to routine enquiries. ·       Support approved account servicing activities, including account enquiries, statements, transfers and other routine customer requests. ·       Apply approved customer identification, verification and transaction monitoring procedures and escalate unusual or suspicious activities. ·       Comply with maker-checker requirements, transaction limits, approval procedures and other applicable internal controls. ·       Remain alert to suspected fraud, irregular transactions and control breaches and escalate concerns promptly. ·       Receive and appropriately document customer complaints and escalate unresolved issues through the approved channels. ·       Maintain accurate transaction records and protect customer and Bank information from unauthorised access or disclosure. ·       Support daily cash and transaction reconciliation processes and provide required documentation for operational reporting. ·       Comply with the Bank's policies, procedures, regulatory requirements and instructions relating to cash management, AML/CFT, customer service and transaction processing. ·       Perform other reasonable duties as may be assigned by Management in connection with the role. Requirements

·       A minimum of an HND or Bachelor's degree in Accounting, Finance, Banking, Economics, Business Administration or a related field.

·       Minimum of two years' relevant experience in banking, microfinance, financial services, retail cash operations or a similar customer-facing environment.

·       Demonstrable ability to handle cash accurately and responsibly.

·       Good understanding of basic banking transactions and customer service processes.

·       Ability to work accurately with numbers and transaction records.

·       Basic understanding of customer identification, AML/CFT requirements and transaction controls.

·       Good computer literacy and ability to work with core banking systems and standard office applications.

·       Strong communication and interpersonal skills.

·       Ability to maintain confidentiality and handle sensitive customer information appropriately.

·       Familiarity with core banking applications

·       Demonstrated integrity, attention to detail and willingness to comply with established procedures.

Terms of Appointment

•      The appointment is shall be subject to a probationary period of six (6) months commencing from your effective date of employment

•      Remuneration is competitive and commensurate with experience, in line with the Bank's approved remuneration policy.

How to Apply

Interested and qualified candidates should submit the following documents by email to the email address provided, with the subject line “Application – Teller/Cashier

•      Copies of academic and professional credentials, including microfinance certification.

•      A cover letter stating suitability for the role.

Applications close on 31 October 2026. Only shortlisted candidates will be contacted. All applications will be treated in strict confidence.

This Microfinance Bank is an equal opportunity employer.