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Ascentech Services Limited

Recruitment

Verified employer

HVAC Technical Service Manager

Mid level On-site Lagos Full-time ₦ 300,000 – 500,000 / month
Published 16 views
About the company Show or hide details
Ascentech Services Ltd is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings:   - Recruitment and Selection - Outsourcing - Training and Development   To accomplish these, we leverage on creating and managing change in organisations by improving efficiency through our proven and dynamic HR solutions.

Staffing capacity

11–25 people

Industry

Recruitment

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About this role

Job Title: HVAC Technical Service Manager 

Location: Victoria Island, Lagos

Salary: ₦300,000 – ₦500,000 NET

 Job Summary

We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination. The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.

 Key Responsibilities

* Manage customer enquiries, complaints, and escalations, ensuring timely resolution.

* Coordinate after-sales services, repairs, maintenance, and warranty claims.

* Liaise with technical teams to resolve equipment-related issues.

* Monitor service requests and ensure prompt follow-up with customers.

* Build and maintain strong customer relationships.

* Maintain accurate records of customer complaints, service activities, and warranty claims.

* Prepare customer service reports and identify areas for improvement.

 Requirements

* Bachelor's degree or HND in Business Administration, Engineering, or a related field.

* 2–4 years of relevant experience in customer service or after-sales service.

* Experience in HVAC, engineering, or technical equipment industries is highly preferred.

* Knowledge of warranty management, complaint resolution, and service coordination.

* Strong communication, problem-solving, and organisational skills.

* Proficiency in Microsoft Office and ERP/CRM systems.

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