Zanibal Solutions Nigeria Limited
Banking, Finance & Insurance
Application Support Officer
About this role
Zanibal Solutions Nigeria Limited—a financial technology company providing cloud-based front- and back-office solutions for the financial services industry—is recruiting an Application Support Officer at its office in Ajah, Lagos State. This full-time role focuses on technical ticket resolution, troubleshooting log files, user support/training, application testing with the development team, and creating functional system documentation.
Key Responsibilities-
Ticket & SLA Management: Manage incoming support requests, perform root-cause analysis by reading log files and configuration settings, and escalate critical bugs to the development team.
-
Testing & Quality Assurance: Perform functional and regression testing on new software versions/releases and identify system improvement areas.
-
Documentation & Knowledge Management: Capture support details in Zanibal’s ticketing system; draft detailed documentation, resolution guides, FAQs, and user manuals for internal staff and external clients.
-
User Training & Customer Support: Provide application support, system guidance, and software training sessions to client organizations.
-
Education: Bachelor’s Degree with at least a Second Class Upper (2:1) in Computer Science, Banking & Finance, Accounting, or a related field.
-
NYSC: Must have completed the National Youth Service Corps (NYSC) program.
-
Core Competencies: Basic knowledge of capital market operations; proficiency in Microsoft Office (especially Excel); strong troubleshooting and problem-solving skills.
-
Added Advantages (Not Compulsory):
-
Prior experience working within Fintech institutions (Banking, Securities Trading, Asset Management).
-
Accounting or customer support experience.
-
To apply, continue with your account. We will keep this job selection for you.