Offline Customer Support Officer (Abuja)

Moniepoint is an Africa-focused financial technology company providing payment, banking, credit and business-management tools.

Provide timely, professional support to walk-in customers and customers in customer messaging groups, resolving enquiries and service issues.

• Serve as first contact for walk-in and customer messaging enquiries.
• Provide accurate responses to customer requests.
• Log requests for tracking and follow-up.
• Coordinate with internal teams.
• Escalate complex cases.
• Follow approved scripts and procedures.
• Document product feedback.
• Identify needs and provide solutions.
• Build trusted customer relationships.
• Protect confidentiality and data privacy.

• Collaborate with cross-functional teams.
• Meticulous tracking and documentation.
• Adhere to operational procedures.
• Protect data privacy and confidentiality.

Location: Abuja, FCT, Nigeria.