Client Retention Associate

Bisedge is transforming material handling across Africa by delivering innovative, sustainable and technology-driven intralogistics solutions. The company is hiring a Client Retention Associate to help its clients operate efficiently and productively

The Client Retention Associate ensures existing clients receive timely, well-coordinated after-sales support, particularly around spares ordering, procurement and logistics, while identifying opportunities to deepen client relationships. The role sits at the intersection of operations and business development, turning smooth service delivery into long-term client value and repeat business

Job Details

• Location: Head Office, Lagos
• Type of Employment: Permanent
• Time Commitment: Full-Time

Key Responsibilities

Spares and Order Management

• Manage the end-to-end process for client spares orders, from request through sourcing, delivery coordination and confirmation of receipt
• Prepare client offers and quotations and track orders through to completion, keeping clients updated at each stage
• Process Purchase Orders (POs) accurately against the agreed Request for Quotation (RFQ), ensuring items sourced match what was requested and approved

Procurement and Logistics

• Carry out procurement activities for spares and related items, liaising with vetted local and foreign suppliers
• Follow up consistently with local and foreign freight forwarders to track shipments and resolve delays proactively
• Arrange logistics (clearing, transport, delivery scheduling) so client orders arrive on time and in good condition

Client Relationship and Retention

• Act as a key point of contact for clients on after-sales matters, building trust through responsiveness and follow-through
• Analyse client requirements and requests and provide sound, informed advice, flagging alternatives or trade-offs where relevant
• Develop and document long-term processes and service standards that strengthen client relationships
• Monitor client satisfaction and escalate recurring issues internally for resolution

Business Development

• Support business development efforts with a specific focus on after-sales and spares revenue
• Participate in e-auctions and tenders for client projects, preparing required documentation and pricing input
• Identify upsell and cross-sell opportunities within existing accounts based on client usage patterns and needs

Cross-Functional Collaboration

• Work closely with Sales, Technical and Operations, Finance and Warehouse teams to implement growth and retention strategies
• Feed client insights back to relevant departments to inform product and service improvements

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Engineering or a related field
• 3-6 years of experience in inventory management, inventory acquisitions, equipment procurement or sales
• Fleet spare parts knowledge and management
• Strong issue resolution skills
• Excellent communication skills and the ability to turn customer conversations into business-driving relationships
• Exceptional negotiation, persuasion and interpersonal skills
• Self-motivated, proactive and able to work independently and as part of a team
• Ability to prioritise tasks, manage time effectively and meet deadlines

Why Bisedge

Join a team shaping the future of sustainable material handling across Africa, with opportunities for continuous learning and development, high safety standards, and a culture built on teamwork, customer centricity and excellence

How to Apply

Fill out the form on the website below