Customer Service Representative

Paga, a licensed financial services and leading payments company in Nigeria, is seeking a Customer Service Representative in Yaba, Lagos to assist customers, respond to enquiries, resolve complaints, and provide support across its products and services

Job Details

• Location: Yaba, Lagos
• Work Mode: Onsite
• Department: Customer Experience
• Employment Type: Full-Time

Key Responsibilities

• Attend to customers via telephone, chat, and face-to-face interactions
• Respond promptly to customer enquiries and resolve complaints
• Document customer calls and enquiries accurately for reporting
• Monitor call tracking and ensure timely follow-up on customer interactions within 24 hours
• Direct unresolved issues to the appropriate departments
• Conduct weekly visits to agent outlets
• Prepare and submit weekly activity reports
• Contribute to team goals and perform other duties assigned by the supervisor

Requirements

• University degree or HND equivalent
• Must have completed the mandatory NYSC
• 1-2 years' experience in a call centre or customer service environment
• Knowledge of customer service principles and practices
• Ability to manage assertive and irate customers
• Good product knowledge and strong customer service skills
• Computer literacy and ability to capture data accurately and promptly
• Strong verbal and written communication, interpersonal, listening, and telephone skills
• Attention to detail, accuracy, and flexibility

How to Apply

Fill out the form on the website below