Customer Service Intern

Ashcorp Group is hiring a Customer Service Intern to join its team in Lekki Phase 1, Lagos. This is an internship role supporting customer experience and CRM operations within a luxury retail environment

Job Details

• Location: Lekki Phase 1, Lagos
• Job Type: Internship (Contract)
• Experience: 6 months to 1 year

Key Responsibilities

Customer Support

• Respond to customer inquiries via phone, email, chat, or in person
• Assist in resolving product and service-related issues promptly and professionally
• Follow up with customers to ensure satisfaction and issue resolution

Order and Payment Support

• Assist in processing customer orders and confirming transactions
• Support tracking, delivery updates, and handling returns and exchanges
• Work with the team to follow up on pending payments and confirmations

E-commerce and Shop Floor Assistance

• Provide support for e-commerce related client requests
• Help with customer picks on the shop floor, ensuring smooth shopping experiences
• Update product and order information on internal systems when required

Client Relationship Management

• Maintain accurate customer records and interaction logs in CRM tools
• Provide feedback and suggestions based on customer needs and recurring issues
• Assist in categorising clients for follow-up and retention activities

Team Support and Collaboration

• Support senior staff with administrative and customer service tasks
• Work with colleagues to meet service targets and improve customer engagement
• Participate in customer service week activities, events, or training sessions
• Perform additional tasks as assigned to support Customer Experience and CRM initiatives

Requirements

• A minimum of HND or Bachelor's degree in Business Administration, Marketing, Mass Communication, or a related field
• At least 6 months to 1 year of experience in customer service, customer support, retail, or a related role (internship experience is an added advantage)
• Strong verbal and written communication skills
• Good interpersonal skills and a customer-focused attitude
• Basic computer skills and familiarity with Microsoft Office or Google Workspace
• Good organisational skills, attention to detail, and the ability to multitask
• Ability to work effectively in a fast-paced environment

What We Offer

• Competitive salary
• Hands-on experience in customer service, e-commerce, and customer relationship management
• Practical exposure to customer experience operations within a luxury retail environment
• Opportunity to develop professional skills and build valuable industry experience
• A collaborative and dynamic work environment

How to Apply

Follow the link below