Digital Marketing & Customer Service Executive

A hospitality brand located in Ojodu Berger is urgently recruiting a full-time Digital Marketing & Customer Service Executive. Reporting directly to the Hotel Manager, this hybrid role blends front-line guest relations, corporate account management, and digital content creation to drive bookings and strengthen brand presence.

• Work Schedule: 12-Hour Shift (1 Day On / 1 Day Off)

• Serve as the primary contact across phone, email, in-person, and social media channels.

• Handle inquiries, guest bookings, feedback, and complaint resolutions promptly.

• Log interactions in CRM software and conduct post-service follow-ups within 48 hours.

• Assist in drafting and executing digital/offline promotional campaigns.

• Design and publish marketing materials (social media posts, flyers, newsletters, blog posts).

• Post at least 3 times weekly on social channels and respond to messages/comments within 1 hour.

• Highlight customer testimonials weekly and evaluate campaign performance metrics.

• Serve as dedicated liaison for corporate accounts to secure repeat hospitality bookings.

• Maintain updated corporate communication logs and contact partners monthly with exclusive offers.

• SLA Response Time: Acknowledge inquiries within 1 hour; escalate unresolved complaints within 24 hours.

• Content Calendar: Finalize monthly promotional calendars by the 25th of each month.

• Reporting: Submit biweekly performance reports with 2 actionable improvement proposals based on identified guest or sales trends.