Assistant Hotel Manager

Hotel Capitol—a modern 32-room 3-star hotel located in Omole Phase 1 / Berger, Lagos—is recruiting an Experienced Assistant Hotel Manager to support daily hospitality operations, guest relations, and department supervision. This full-time position involves overseeing front desk, housekeeping, F&B, and security teams, ensuring pristine facility standards, managing guest satisfaction, and stepping in as acting manager when required.

Key Responsibilities

• Operational Oversight: Assist the Hotel Manager in coordinating day-to-day activities across front desk, housekeeping, food & beverage, and security departments.

• Guest Relations & Resolution: Maintain high service standards and handle guest feedback, requests, or complaints swiftly and professionally.

• Staff Management & Scheduling: Monitor employee performance, attendance, and discipline; draft duty rosters and assist with onboarding and training new staff.

• Facility & Safety Control: Ensure the hotel maintains top-tier cleanliness, safety, maintenance, and adherence to Standard Operating Procedures (SOPs).

• Reporting & Leadership: Generate daily operational reports and act as the principal manager on duty when required.

Requirements & Qualifications

• Education: Minimum of an HND or B.Sc Degree in Hospitality Management, Business Administration, or related disciplines.

• Experience: 2 to 5 years of hands-on experience in hotel operations or a hospitality supervisory/management role.

• Location Preference: Proximity to the Ogba, Ikeja, Ojodu Berger, or Akute axis in Lagos.

• Technical & Soft Skills: Strong leadership and conflict resolution skills, excellent guest communication, flexibility to work weekends/holidays, computer literacy, and familiarity with hotel management software.