Ignite Energy Access
Energy & Utilities
Customer Finance Representative
About this role
Ignite Energy Access is recruiting Customer Finance Representatives (3 Openings) across Abuja (FCT), Kebbi, and Niger States. This field-based role sits within the Customer Finance division of Ignite Power's distributed renewable energy operations. The position combines debt recovery, pay-as-you-go (PAYGo) solar account management, field visits, and basic technical customer support for Solar Home Systems (SHS).
Key Responsibilities-
Field Collections & Recovery: Drive daily/weekly debt recovery from assigned PAYGo customers via home and community visits.
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Overdue Account Resolution: Prioritize and resolve high-risk accounts including Portfolio at Risk (PAR 30+, PAR 60+) and cancelled customer accounts.
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Technical & Field Engagement: Conduct field inspections, troubleshoot basic solar home system (SHS) complaints, and use diagnostic tools (e.g., multimeters, soldering irons) when needed.
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Agent & Team Collaboration: Work with field sales agents and Zonal Team Leads to track promise-to-pay (PTP) commitments and execute collection drives.
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Data Reporting: Log customer visits, recovery amounts, and commitments using mobile data-entry applications.
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Daily/monthly collection targets and PAR reduction.
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Promise-to-Pay (PTP) conversion rate.
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Field visit coverage and customer contact success rate.
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Report accuracy and compliance with internal collection protocols.
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