Customer Operations Specialist

PebbleScore is hiring a Customer Operations Specialist to serve as the company's first line of customer support, community voice, and credit education publisher. The successful candidate will help keep users informed, satisfied, and engaged as the platform continues to grow.

• Respond to customer inquiries via WhatsApp, email, and social media within one hour.
• Troubleshoot credit report, wallet, and app-related issues while providing calm and clear solutions.
• Engage daily with followers across Instagram, X (Twitter), TikTok, and LinkedIn.
• Build and strengthen community trust through timely and helpful communication.
• Support credit education and user engagement initiatives.
• Gather customer feedback and help identify recurring issues and opportunities for improvement.

• 2–4 years of relevant experience in customer operations, customer service, community management, or a related role.
• Strong written and verbal communication skills.
• Comfortable handling customer complaints and troubleshooting issues.
• Familiar with major social media platforms.
• Able to work efficiently in a fast-paced environment.
• Patient, proactive, empathetic, and solutions-oriented.