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Emergency Response Africa (ERA)
Healthcare
Emergency Medical Dispatcher
About this role
About the Role
Emergency Response Africa is seeking a calm and reliable Emergency Medical Dispatcher to receive emergency calls, gather critical information and coordinate appropriate medical response teams.
Key Responsibilities
- Receive, assess and prioritize emergency calls.
- Gather and accurately document caller and incident information.
- Coordinate medical response teams and transportation using dispatch software.
- Maintain clear and professional communication with callers, responders and healthcare facilities.
- Monitor ongoing incidents and follow escalation procedures.
- Maintain accurate call logs and reports.
- Collaborate with medical personnel and supervisors to ensure efficient response.
Requirements
- Minimum of SSCE or equivalent.
- Strong communication, active listening and decision-making skills.
- Ability to remain calm and compassionate under pressure.
- Computer literacy and basic data-entry skills.
- Ability to manage multiple incidents and follow established protocols.
- Healthcare, emergency services or call-centre experience is an advantage.
- Basic medical terminology knowledge is an advantage.
- Willingness to work shifts, including evenings, weekends and holidays.
- Emergency dispatch, First Aid or CPR certification is an advantage.
- Strong commitment to confidentiality and patient safety.
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