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Iknorbert Communications Limited
IT & Telecoms
Customer Service Representative
About this role
About the Role
IKNORBERT Communications Limited is hiring a Customer Service Representative to serve as the primary point of contact for customers. The role covers handling inquiries, resolving complaints, and delivering a strong customer experience. This is a full-time, onsite role in Alaba, Lagos.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Provide updates on orders, deliveries, and product availability.
- Resolve customer complaints and escalations promptly.
- Coordinate with logistics, warehouse, and sales teams to address service issues.
- Upsell relevant products and value-added services.
- Maintain accurate records of customer interactions.
- Monitor recurring issues and provide improvement recommendations.
- Meet customer service targets and response-time standards.
Requirements
- B.Sc, B.Ed, or HND in Mass Communication, Business Administration, or a related Social Science field.
- Previous customer service experience required; call center experience is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Proficiency in computer applications and customer service tools.
- Ability to work independently and within a team.
- High level of empathy and customer focus.
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