Implementation Officer (Ogun)

Moniepoint is an Africa-focused financial technology company providing payment, banking, credit and business-management tools.

The Implementation Officer helps newly signed retail customers adopt Moniebook POS through structured onboarding, setup, training and early-life support.

• Create tailored onboarding plans.
• Guide customers through Moniebook POS setup.
• Deliver individual and group training.
• Monitor usage, transactions and feature adoption.
• Intervene when customers show low adoption.
• Build trusted customer relationships.
• Troubleshoot and escalate complex issues.
• Document onboarding progress and customer issues.
• Complete handoffs to account managers.
• Share customer feedback and usability insights.

• Two to four years in onboarding, customer success, implementation or account management.
• Completed NYSC or valid exemption/exclusion certificate.
• Track record onboarding users to software platforms.
• Strong communication and presentation skills.
• Good problem-solving and analytical ability.
• Customer-first, organised approach.
• Ability to manage multiple projects.
• Comfort working independently.
• Technical aptitude with software tools.
• Bachelor degree in business, technology, communication or related field.

Preferred: training-materials or documentation experience and exposure to SaaS onboarding methods. Location details: Ogun.