Customer Service Representative

SIMS Nigeria Limited—the official distributor for major electronics brands including Samsung, Royal Electronics, Panasonic, Philips, Beko, and Kenwood—is recruiting a Customer Service Representative for its Ikeja Allen branch in Lagos. This role serves as the primary customer-facing lead for product inquiries, order tracking, repair and warranty updates, complaint resolution, and cross-departmental coordination with technical, sales, and logistics teams.

• Multi-Channel Customer Care: Respond to inquiries, requests, and feedback via phone, email, live chat, social media, and walk-in channels.

• Product & Service Advisory: Provide accurate details on consumer electronics models, pricing, store policies, warranties, and after-sales repair services.

• Issue Escalation & Tracking: Manage customer complaints, coordinate with Sales, Technical, Logistics, and Accounts teams, and follow up until full resolution.

• CRM & Record Maintenance: Maintain structured customer records, log complaint trends, and compile daily customer service documentation.

• Core Competencies: Retail customer care, conflict resolution, warranty and repair workflow tracking, CRM software usage, and MS Office tools.

• Key Attributes: Calm under pressure, strong verbal/written communication, detail-oriented, and effective multitasking abilities in a fast-paced retail environment.