Administrative Assistant (Operations)

Key Retail Group, an innovative, fast-growing brand-building and global e-commerce enterprise specializing in digital marketplace operations and direct-to-consumer fulfillment, is recruiting a full-time Administrative Assistant (Operations). Based out of the corporate office in Ojodu, Lagos, this highly analytical position sits within the Operations Department, coordinating workflows across Finance, Product Management, Marketing, and Procurement.

This is not a traditional, passive clerical role. The Administrative Assistant (Operations) will serve as an active system coordinator, managing e-commerce order fulfillment channels, auditing inventory data across multiple sales platforms, and building advanced data trackers in Microsoft Excel. This position offers a direct path into high-level operations management for a detail-driven professional who thrives on numbers, proactive problem-solving, and process optimization.

• E-Commerce Order Fulfillment: Supervise and process all direct website customer orders, dispatch package tracking IDs, and monitor carrier pipelines to guarantee safe, on-time delivery.

• Inventory Control & Reconciliation: Audit live stock records across multiple digital sales channels, run regular tracking cycles, investigate data discrepancies, and coordinate with Product Managers to prevent stockouts.

• Data Architecture & Reporting: Build and update operational spreadsheets, key performance indicator (KPI) trackers, and executive dashboards. Analyze trends and compile daily, weekly, and monthly performance reports.

• Cross-Team Coordination & Task Tracking: Monitor internal communication channels, shared group chats, and email inboxes. Act as a multi-department liaison to follow up on outstanding action items and vet operational data before it reaches management.

• Procurement Support: Source and buy office equipment and active materials, maintain organized supplier registers, and scale into broader corporate procurement structures as the business expands.

• Process Improvement: Actively spot procedural bottlenecks, suggest tech-driven workflow improvements, and take full ownership of operational challenges through to resolution.

• Education: Bachelor’s Degree in Business Administration, Office Management, Accounting, Economics, Management, or a related business-analytical discipline.

• Experience Baseline: Minimum of three (3) years of corporate experience in an operations support, administrative, inventory control, or finance assistance role.

• Advanced Excel Mastery: High-level proficiency in Microsoft Excel is mandatory. Must be comfortable organizing complex datasets, interpreting discrepancies, building trackers, and generating high-integrity reports.

• Analytical & Numerical Acumen: Strong problem-solving instincts, comfortable working extensively with numbers, and an ability to make sound operational recommendations based on cold data.

• Ownership Mindset: Highly autonomous, self-directed, and proactive. The ideal candidate notices workflow gaps before they are pointed out and completes tasks without needing constant reminders.

• Stage 1: Initial CV, Cover Letter, and Essay screening.

• Stage 2: Practical operational assessment and a short video presentation.

• Stage 3: Face-to-face competency-based interview.

• Stage 4: On-site practical workplace simulation at the Ojodu office.

• Stage 5: Background reference checks and official employment offer.

• Qualified operational professionals should send their CV alongside a Cover Letter that explicitly answers the four (4) application questions listed below:

Required Application Questions (Maximum 200 words per question):

1. Tell us about a time you improved a process or way of working without being asked. What did you do, and what was the outcome?

2. Describe a situation where you spotted a mistake or problem before anyone else noticed. How did you handle it?

3. Tell us about a time you had several urgent tasks competing for your attention. How did you decide what to prioritize?

4. Why do you believe you're a good fit for this role, and what value do you think you would bring to our team?