Customer Support Associate

10Alytics, a global EdTech and data consulting firm training individuals and corporate organizations across Africa, Europe, the Middle East, and North America, is recruiting a Customer Support Associate. This is a fully remote role in Nigeria dedicated to learner onboarding, inquiry resolution, CRM management, and student engagement throughout the training lifecycle.

• Learner Support & Communications: Act as the main point of contact for student inquiries, providing prompt and helpful assistance via email, chat, and support tickets.

• Onboarding & Operations: Guide new participants through the onboarding process, setting up platform access, and providing platform orientation.

• CRM Management: Maintain accurate learner records, interaction history, and status updates within the CRM system.

• Retention & Outreach: Conduct regular follow-ups and proactive outreach to keep learners engaged, connected, and progressing through their coursework.

• Strong written and verbal communication skills with a customer-centric attitude.

• Prior experience in customer support, client relations, call center, or community management (EdTech background is a plus).

• Proficiency with CRM platforms, support ticketing tools, and basic spreadsheet software.

• Excellent organizational skills, patience, and the ability to manage multiple student inquiries simultaneously.