ConSol Limited
Contact Centre Agent
About this role
ConSol Limited—a provider of Contact Centre Services and Business Process Outsourcing (BPO) customer management solutions—is recruiting a Contact Centre Agent at its office in Oshodi, Lagos State. This full-time role focuses on handling inbound and outbound customer calls, resolving inquiries, accurately logging caller information, and maintaining call quality standards in a structured shift system.
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Working Hours: 40 hours weekly on a shift system (Monday to Saturday)
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Customer Interaction: Receive inbound calls and make outbound calls to handle inquiries, complaints, and requests via phone, email, or text.
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Service Delivery & Script Adherence: Provide accurate product information following approved call scripts and contact center policies.
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Call Management & Quality: Control call handling times, practice active listening, gather accurate customer data, and maintain high call quality metrics.
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Operational Reporting & Collaboration: Compile daily call logs/reports and collaborate with Team Leads, Supervisors, and the Call Centre Manager to meet team targets.
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Education: OND, HND, or Bachelor's Degree in any discipline.
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Experience: 1 to 2 years of experience in a contact center, customer service, or telemarketing role.
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Key Skills: Active listening, clear oral and written communication, basic computer literacy, multi-tasking capabilities, and team collaboration.
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