Hotel Receptionist / Front Desk Officer

Hotel Capitol—a modern 32-room 3-star hotel situated in Omole Phase 1, Lagos—is recruiting a Hotel Receptionist / Front Desk Officer for its facilities in Ojodu Berger, Lagos State. This full-time role serves as the primary point of contact for guests, managing front-desk operations, guest check-ins/check-outs, room reservation systems, payment processing, and guest inquiries.

• Location: Ojodu Berger, Lagos State (Proximity to Ojodu Berger, Ogba, Agege, Ojota, Ketu, Akute, or Ikeja axis required)

• Guest Relations & Check-In/Out: Warmly welcome guests, deliver customer service, and process guest check-ins and check-outs efficiently.

• Reservations & Inquiries: Manage reservation channels and booking software, respond to telephone and email inquiries, and provide accurate hotel information.

• Payment Processing & Record Keeping: Process room and service payments, issue receipts, and maintain clear transaction logs.

• Guest Satisfaction & Issue Resolution: Promptly address guest requests, concerns, or complaints to maintain high satisfaction standards.

• Education: HND or B.Sc. in any relevant discipline. Must have completed NYSC.

• Experience: 1 to 2 years of prior experience in a front desk or reception role within the hospitality industry.

• Technical Skills: Basic computer literacy; familiarity with hotel PMS (Property Management Systems) or booking software is an added advantage.

• Core Competencies: Excellent interpersonal and verbal communication, professional grooming and demeanor, multi-tasking abilities, and strong organizational skills.

• Commute Requirement: Candidates must reside within reasonable proximity (Ogba, Agege, Ojota, Ketu, Ojodu Berger, Akute, or Ikeja).