Customer Service Executive

Edgegate Homes—a real estate development company—is recruiting a Customer Service Executive for its office in Igbo-efon, Lagos State. This full-time role combines client and realtor relationship management, issue resolution, lead generation, social media content assistance, and sales promotion support along the Lekki-Ajah corridor.

• Location: Igbo-efon, Lagos State

• Client & Realtor Communications: Manage incoming and outgoing phone calls, emails, and messages from buyers, investors, and realtors; build trust through prompt, accurate communication.

• Issue Resolution & Recordkeeping: Resolve customer inquiries and complaints within set timeframes, follow up to ensure satisfaction, and maintain detailed logs of client interactions and accounts.

• Lead Generation & Sales Support: Identify prospective buyers and realtor networks, set up sales meetings, follow up on leads, and assist with sales promotions.

• Marketing & Content Assistance: Support social media content creation for product awareness and ensure physical marketing collateral (business cards, ID cards, flyers) are prepared and distributed.

• Education: Bachelor’s Degree (B.Sc.) or Higher National Diploma (HND) from a recognized institution.

• Experience: Minimum of 2 years of relevant experience in customer service, client relationship management, or sales support (real estate experience is an asset).

• Skills: Excellent oral and written communication skills, outstanding phone/email etiquette, conflict resolution abilities, and high proficiency in Microsoft Office Suite.