Admin Customer Service Manager

Job Overview

• Company: Intersect Consortium (Africa's leading mental health and addiction care consortium, operating a network of mental health hospitals, rehabilitation centers, pharmaceutical services, and wellness providers across Nigeria and West Africa focused on raising awareness, education, treatment, and support)

• Position: Admin Customer Service Manager

• Position Type: Administration / Customer Service

• Job Types: Full-time

• Work Location: Lagos

Job Description

• Oversee daily administrative operations, optimize workplace efficiency, and maintain smooth office management.

• Manage customer service delivery, handle client inquiries and complaints, and drive overall customer satisfaction.

• Implement office policies, supervise administrative documentation, and collaborate cross-functionally to refine administrative and support functions.

Key Responsibilities

• Coordinate daily administrative operations and oversee office management workflows.

• Review, implement, and enforce organizational office policies and procedures.

• Professional management of customer inquiries, support requests, and conflict/complaint resolutions.

• Maintain accurate administrative documentation and prepare reports to assist operational decision-making.

• Drive client satisfaction and partner with internal teams to enhance support processes.

Requirements

• Bachelor's Degree (B.Sc. or B.A.) in Management or a related discipline.

• Minimum of 3–5 years of experience as an Administrative Manager or in a similar role.

• Previous experience in customer support or customer service management.

• Strong working knowledge of office administration, operational procedures, and policy implementation.

• Proficiency in Microsoft Office Suite, specifically MS Excel and MS Word.

• Excellent written, verbal, organizational, and multitasking capabilities.

Preferred Qualifications & Attributes

• Additional professional qualifications or certifications in Office Administration.

• High attention to detail with an innovative mindset.

• Ability to maintain composure and professionalism when resolving customer concerns.