Call Center Agent

Inspire Polytechnic—a private technical institution established in 2017 in partnership with an international UK-based educational group—is recruiting a Call Center Agent for its campus center in Egbeda, Lagos State. This student recruitment and customer relations role focuses on outbound telemarketing, lead conversion, admissions counseling, and student inquiry resolution to drive prospective student enrollment.

• Location: Egbeda, Lagos State (Candidates near Egbeda, Idimu, and Ikeja preferred for proximity)

• Outbound & Inbound Telesales: Place telemarketing calls to prospective students and parents, outline polytechnic course offerings, and guide candidates through the admissions process.

• Lead Conversion & Negotiation: Apply persuasion and negotiation skills to handle student inquiries, overcome enrollment objections, and hit monthly student intake targets.

• Relationship Management & Follow-up: Maintain diligent call logs, manage student lead databases, and execute consistent follow-up strategies.

• Language & Region Communication: Communicate clearly in English as well as regional languages to engage prospective applicants across different geopolitical zones.

• Educational Background: Ordinary National Diploma (OND) or Higher National Diploma (HND) in any discipline.

• Experience Level: Practical background in customer support, phone sales, telesales, or call center operations.

• Language & Soft Skills: High fluency in English and major local/regional languages, excellent interpersonal communication, and strong negotiation abilities.

• Location Requirement: Strictly resident in Lagos, with strong preference for applicants living near Egbeda, Idimu, or Ikeja.