Blessing Computers Limited
E-commerce
Customer Service Representative
About this role
Blessing Computers Limited—an authorized OEM partner for global tech brands including HP and Lenovo, specializing in IT hardware sales, distribution, and enterprise support—is recruiting a Customer Service Representative for its operations in Lagos State. This front-facing role serves as a primary touchpoint for client relations, after-sales technical/warranty support, order inquiry resolution, and customer satisfaction management across consumer and corporate product lines.
Key Responsibilities-
Customer Support & Inquiry Handling: Receive customer calls and walk-in inquiries; provide accurate information regarding laptops, desktops, servers, accessories, and OEM warranty coverage.
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After-Sales Service Coordination: Assist clients with post-purchase support, system warranty policies, repair escalations, and doorstep delivery tracking.
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Relationship & Complaint Management: Handle customer complaints with patience and professionalism, maintain feedback logs, and liaise with technical teams for prompt resolution.
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Cross-Departmental Collaboration: Work closely with sales, technical, and logistics departments to ensure seamless service delivery and high retention rates.
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Education: Minimum of OND, HND, or Bachelor’s Degree in Business Administration, Communications, IT, or related fields.
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Core Competencies: Exceptional verbal and written communication skills, strong interpersonal etiquette, active listening, and problem-solving abilities.
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Personal Attributes: Patient, courteous, customer-oriented, and capable of handling fast-paced retail or corporate customer interactions under pressure.
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