Supervisor / Relationship Officer

Weru Communications—a Lagos-based telecommunications firm partnering with Vitel Wireless Mobile Network to drive consumer network penetration in Nigeria—is recruiting a Supervisor / Relationship Officer for its branch operations in Ago, Lagos State. This retail sales and supervisor role oversees agent activation, SIM/data/router sales distribution, agent performance monitoring, and customer query escalation.

Key Responsibilities

• Sales & Distribution Supervision: Direct sales operations for Vitel Wireless SIM cards, airtime, data bundles, LTE Routers, and MiFi devices.
• Agent Network Management: Onboard, activate, and manage mobile money/SIM agents; monitor agent performance metrics and resolve/escalate technical issues to management and Vitel Wireless support.
• KYC Compliance & Customer Service: Supervise real-time SIM card activations on the KYC application framework, manage customer inquiries, and maintain retail service quality standards.

Requirements & Qualifications

• Academic Background: Relevant diploma, HND, or Bachelor's Degree in Marketing, Business Administration, Mass Communication, or related fields.
• Work Experience: 1–3 years of hands-on experience supervising telecom distribution channels, mobile network agent networks, field sales, or customer relationship management. 
• Technical & Core Competencies: Familiarity with SIM KYC registration tools, route-to-market execution, channel distribution management, agent onboarding, and team supervision.