Inside Sales Consultant

Job Overview

Paga is a licensed financial services company and a leading payments company in Nigeria with a transformative purpose to make it simple for one billion people to access and use money. Founded on the belief that mobile phones can be leveraged to build an ecosystem for digital money transfer and financial access, Paga is committed to creating simple financial access for everyone.

Department: Doroki Classic

Job Responsibilities

• Make calls to agents to review their activities and address their needs, complaints, or other issues with products or services.

• Respond efficiently and accurately to agents, explain possible solutions, and ensure agents feel supported and valued.

• Engage in active listening, confirm or clarify information, and calmly resolve concerns raised by agents.

• Build lasting relationships with agents based on trust and reliability.

• Utilize software, databases, scripts, and tools appropriately to achieve sales and service results.

• Meet and exceed inside sales call metrics while providing excellent and consistent customer service.

• Make recommendations for products or services that better suit each agent’s needs.

• Participate in training and learning opportunities to expand knowledge of the company and role.

Job Qualifications

• Bachelor’s Degree from an accredited university or college.

• Proficiency in Microsoft Excel and other Microsoft Office applications.

• Excellent use of Freshdesk and Xcally tools.

• Strong analytical and problem-solving skills with the ability to understand and report issues appropriately.

• Outstanding customer service and interpersonal communication skills.

• Self-driven, detail-oriented, and flexible, with the ability to take initiative and ownership.