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Jeroid Limited
Banking, Finance & Insurance
Customer Service / Support Personnel
About this role
About the Role
Jeroid Limited is seeking a customer-focused and solution-driven Customer Service / Support Personnel to deliver excellent customer experiences, resolve enquiries efficiently, and provide support across its digital platforms.
Key Responsibilities
- Respond to customer enquiries across available channels
- Provide accurate information on products and services
- Resolve customer complaints and service-related issues
- Troubleshoot and escalate complex cases when necessary
- Follow up on unresolved issues to ensure timely resolution
- Maintain records of customer interactions and feedback
- Collaborate with internal teams to resolve customer concerns
- Monitor recurring issues and recommend improvements
- Meet customer service and response-time targets
- Stay updated on company products, policies, and processes
Requirements
- Experience in customer service, customer support, or a related role
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal abilities
- Ability to handle customer complaints professionally
- Good attention to detail and multitasking skills
- Proficiency in basic computer applications and communication tools
- Ability to work in a fast-paced environment
- Willingness to work shifts, weekends, or public holidays when required
- Experience in fintech, e-commerce, logistics, or technology is an added advantage
Location
Lagos, Nigeria (onsite, full-time).
How to Apply
Apply below via the JobClave with your updated resume/CV. Please include your portfolio (if applicable).
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