Business Relationship Manager (Ondo)

We're Hiring: Business Relationship Manager
Moniepoint Inc. — Africa's all-in-one financial platform

Department/Function: Commercial & Field Operations
Reports To: State Coordinator
Location: Field-based, Nigeria
Employment Type: Full-time
Compensation: Competitive base salary + performance-based commission

Who We Are
Moniepoint Inc. helps 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria's largest merchant acquirer, we power most of the country's POS transactions and process over $250 billion in digital payment transaction value annually.

About the Role
Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs. This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

What You'll Do

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach
• Educate business owners on Moniepoint's suite of products, recommending solutions that match their operational and growth goals
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately

Culture
We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.