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Access Bank Plc
Banking, Finance & Insurance
Team Member, Corporate Digital Payment Support
About this role
About the Role
Provide efficient support service delivery to customers on the bank's corporate banking platforms, ensuring seamless payment processing, customer onboarding, and platform support.
Key Responsibilities
- Monitor and ensure timely settlement or reversal of initiated payments
- Support customer onboarding and management on the PrimusPlus platform
- Develop and improve customer training materials and user guides
- Prepare reports and reconcile managed GL accounts
- Process transaction and customer mandate call-overs accurately
- Collaborate with IT teams and solution providers to resolve technical issues
- Support platform enhancement and optimization initiatives
- Ensure compliance with service standards and SLAs
Requirements
- First Degree in any discipline with a minimum of Second Class Honours
- Minimum of 2 years relevant experience
- Master's degree and professional certification are added advantages
- Knowledge of banking operations, payment systems, and e-banking platforms
- Strong analytical, problem-solving, communication, and customer service skills
- Proficiency in Microsoft Office Suite
Location
Onsite in Lagos, Nigeria.
How to Apply
Follow the link below
This role accepts applications on an external page.