Customer Success Manager - Africa

Argus, an independent media organisation and leading provider of price reporting, business intelligence, market data, consulting services and conferences for the global commodity and energy markets, is seeking a commercially minded and client-focused Customer Success Manager to support its growing client base across Africa

In this role, you will act as a trusted adviser to commodity producers, traders, refiners, marketers, financial institutions and government organisations, helping them maximise the value of their Argus subscriptions and market intelligence solutions. Working closely with Sales, Editorial, Product and Marketing teams, you will represent the voice of the customer and support revenue retention and expansion across the region

Job Details

• Location: Lagos, Nigeria (Hybrid)
• Department: Sales
• Job Type: Full-Time

Customer Engagement and Success

• Manage a portfolio of strategic accounts across Africa
• Lead customer onboarding activities to ensure rapid adoption and value realisation
• Develop trusted relationships with key stakeholders, including senior commercial, trading, risk, procurement and market analysis professionals
• Conduct regular business reviews to demonstrate value, identify opportunities and support customer objectives
• Drive product adoption through proactive engagement, training and best-practice guidance

Retention and Growth

• Monitor customer health and engagement metrics to identify risks and opportunities
• Partner with commercial teams to support subscription renewals and account expansion
• Develop account success plans focused on retention, usage growth and customer outcomes
• Leverage customer insights and data to proactively address challenges before they impact client satisfaction

Market and Customer Insights

• Act as the voice of the customer by gathering feedback and sharing market intelligence with internal stakeholders
• Collaborate with Editorial and Product teams to help inform future product enhancements and innovation priorities
• Maintain a strong understanding of developments within commodity and energy markets relevant to West African customers

Operational Excellence

• Maintain accurate customer records and engagement activity within CRM systems
• Track customer success metrics, account health indicators and renewal forecasts
• Use digital engagement tools, analytics and AI-enabled insights to improve customer outcomes and operational efficiency
• Support continuous improvement initiatives across the Customer Success function

Requirements

• 4+ years of experience in Customer Success, Account Management, Client Services, Relationship Management or a similar client-facing role
• Proven ability to build relationships with external stakeholders and manage a portfolio of customers
• Strong communication, presentation and consultative problem-solving skills
• Ability to analyse data, identify trends and translate insights into recommendations for clients
• Experience using CRM platforms and customer engagement tools
• Highly organised with excellent attention to detail and follow-through

Preferred

• Experience in commodity markets, energy, financial information services, business intelligence, market data, benchmarking, SaaS or subscription-based businesses
• Knowledge of West African energy, commodity or trading markets
• Experience managing enterprise or strategic client relationships
• Familiarity with customer success methodologies and account health frameworks

Benefits

• Competitive salary and performance-based bonus scheme
• Flexible working environment
• Employer pension contribution
• Group Term Life Insurance
• NSITF and ITF statutory contributions
• 25 days annual leave
• Ongoing learning and development opportunities

How to Apply

Follow the link below