Customer Service Assistant

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers, positioning us as a significant contributor to the economic development of Nigeria and the African continent. We are recruiting a Customer Service Assistant to support check-in, baggage handling, and customer assistance at our airport stations

Job Details

• Locations: Lagos, Port Harcourt (Rivers) and Benin City (Edo)
• Work Mode: Onsite

Responsibilities

• Ensure accurate weights of baggage at the check-in desks are captured and processed
• Record and store unclaimed Green Africa tagged baggage at the Arrival hall in the store
• Assist customers with their luggage and direct customers with baggage irregularities (such as lost or damaged bags) to the Duty Officer
• Advise and assist customers on how to process payment for their excess baggage
• Ensure baggage is properly tagged with destination details before conveying it to the Baggage Screening Point
• Ensure baggage is in good condition before acceptance and handle any damaged bag in line with Green Africa policy
• Record and process all Company Materials (COMATs) and RUSH bags accordingly on departing or arriving flights
• Promptly identify and assist customers with special needs (wheelchair customers, expectant mothers, mothers with infants, group travellers, etc) before they approach the check-in desk
• Ensure no baggage is left unattended within the check-in area, check for suspicious baggage, and adhere to security procedures and weight limits before tagging bags
• Coordinate with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

Qualifications

• OND / SSCE
• Exceptional communication and interpersonal skills
• High-level numeracy skills
• Strong ability to pay attention to detail
• Must-have skills: booking flights, attention to detail, time management, good communication skills, customer service skills
• Good-to-have skills: problem solving, interpersonal relationship skills, teamwork

How to Apply

Fill out the form on the website below

Application Closing Date: Not specified