General Manager - Commercial & Communication

Urban Crescent Furniture Limited, a Nigerian furniture manufacturing company, is seeking an experienced General Manager to lead its Commercial and Communications Division, drive revenue growth, strengthen brand positioning, improve customer experience and oversee business performance

Job Details

• Location: Lagos
• Employment Type: Full-time
• Compensation: NGN 1,000,000 monthly

Key Responsibilities

• Develop and execute commercial strategies to drive revenue growth and profitability
• Lead Sales, Customer Service and Business Development, including forecasting, pricing and pipeline management
• Oversee corporate communications, brand positioning, public relations, social media, content creation and digital campaigns
• Establish customer service standards, manage customer relationships and oversee complaint resolution and retention
• Supervise Quality Control and ensure compliance with product standards
• Oversee CRM, billing, reporting systems, technology adoption and process improvements
• Manage departmental budgets, performance targets and accountability frameworks
• Lead multidisciplinary teams, develop managers and drive departmental performance
• Prepare executive reports, financial insights and strategic recommendations for the Founder and Managing Director
• Collaborate with the GM, Operations and Resources to achieve business objectives

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Management or a related discipline
• At least 10 years of relevant professional experience, including 5 years in senior management or executive leadership
• Proven experience managing multiple departments and delivering commercial results
• Strong financial acumen, strategic thinking and decision-making skills
• Excellent leadership, communication, negotiation and people-management abilities
• Knowledge of corporate communications, brand management, customer experience and digital business systems
• Experience in furniture, interiors, manufacturing or premium consumer goods is an advantage
• Relevant professional qualifications are an added advantage

How to Apply

Apply below via the JobClave with your updated Resume/CV, a brief cover letter highlighting your executive leadership experience, and 2-3 measurable professional achievements demonstrating commercial growth or organisational leadership