Operations Associate

Chowdeck, the food delivery platform connecting vendors, riders and customers, is looking for an exceptional Operations Associate to join its strategy and operations team in Benin, Edo State (hybrid). Operations Associates make sure vendors, riders and agents in the zone are set up for success every day, handling operational tasks, data checks and system follow-ups. This is a fast-paced role that often requires varying hours and shifts

Job Responsibilities

• Act as the first line of response for requests in your assigned zone, routing issues to the right owners
• Monitor dashboards and communication channels to identify, prioritise and respond to operational issues
• Support the readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks
• Manage order exceptions and escalations for timely resolution
• Handle routine operational queries, escalating sensitive or priority matters to the Assistant Zonal Manager
• Coordinate operational resources and assets with zonal leadership
• Bring up improvement opportunities and support their implementation

Requirements

• First Class or Second Class Upper (2:1) degree from a reputable university
• Hungry, competitive and willing to put in long hours in a high-growth startup
• Strong problem-solving skills and quick thinking
• Highly organised, detail-oriented and comfortable juggling multiple tasks
• Clear, confident communication with teammates, agents, riders and vendors
• Great attitude, willingness to learn and resilience

How to Apply

Follow the link below