Consulting & Professional Services
Customer Service & Sales Assistant
About the company Show or hide details
Pathfinder Consulting Limited is a trusted partner in delivering comprehensive Human Resources solutions tailored to the unique needs of businesses across industries. We specialize in helping organizations optimize their workforce management by providing expert services in recruitment, employee relations, compliance, training, payroll administration, and strategic HR consulting.
Address
9 Showunmi Street Off Abiodun Street
Staffing capacity
1–5 people
Industry
Consulting & Professional Services
Share this role
About this role
What You Will Do
Own Customer Enquiries & Sales Conversion
● Handle sales enquiries across WhatsApp, Instagram, Facebook, email, phone, and the website, as well as
the shop floor when needed.
● Convert enquiries into confirmed, paid-on-delivery orders using Kubona's established response
frameworks and messaging templates.
● Guide customers confidently through sizing, fit, materials, and product questions, drawing on structured
product knowledge.
Manage Leads & Pipeline
● Develop and manage a structured sales leads pipeline to ensure daily, weekly, and monthly targets are met.
● Follow up promptly and persistently on open enquiries and stalled conversations — most premium
purchases take more than one conversation to close.
● Track and report on enquiry volumes and conversion rates across channels.
Grow Revenue Through Upsell & Cross-Sell
● Identify natural upsell and cross-sell opportunities across Kubona's catalogue (e.g. a belt with shoes,
sunglasses with a briefcase).
● Encourage repeat purchase and referral behaviour among existing customers through thoughtful,
well-timed outreach.
Deliver a Premium Customer Experience
● Handle order tracking, delivery coordination, and post-sale queries professionally, escalating defects or disputes according to company's escalation procedure.
● Conduct periodic customer surveys and gather insights on expectations, objections, and satisfaction.
Report & Improve
● Report regularly on enquiry volumes, conversion rates, and recurring customer objections.
● Continually build product knowledge and refine sales technique.
● Flag recurring issues — sizing, product defects, delivery delays — to Management for resolution.
Requirements
● 1–3 years of digital sales or customer service experience, ideally using Instagram and WhatsApp as active sales tools.
● Comfort working within a payment-on-delivery (POD) sales model.
● Strong written communication skills in English, with a professional, confident tone.
● Goal- and target-driven, with a demonstrated ability to hit or exceed sales numbers.
To apply, continue with your account. We will keep this job selection for you.