HR Manager

The HR Manager will be responsible for the entire employee lifecycle, from high-volume recruitment to the development of a service culture that matches the hotel’s new luxury status. You will bridge the gap between management and employees, ensuring a productive, compliant, and harmonious work environment during and after the hotel's redevelopment phase.

Key Responsibilities
1. Talent Acquisition & Onboarding
• Lead the recruitment drive to fill various departments (Front Office, F&B, Housekeeping, Maintenance, and Security).
• Develop and execute seasonal and permanent hiring plans.
• Manage the end-to-end recruitment process, ensuring a blend of experienced hospitality professionals and local talent.
2. Training & Development
• Organize and oversee intensive "Hospitality Excellence" training programs for new hires.
• Identify skill gaps and coordinate specialized training in customer service, safety, and modern hotel technology.
• Establish a leadership development pipeline for department heads.
3. Employee Relations & Culture
• Act as the primary point of contact for employee grievances and conflict resolution.
• Foster a work culture that reflects the heritage of Jos and the high standards of the property
• Implement employee engagement and retention initiatives (performance awards, staff social events).
4. Compensation & Benefits
• Administer payroll, pensions, and health insurance in compliance with Nigerian labour law.
• Conduct periodic salary surveys to ensure the hotel remains a competitive employer in the Plateau State region.
• Oversee staff welfare, including uniforms, meals, and (if applicable) staff transportation.
5. Compliance & Policy Management
• Ensure full compliance with the Nigerian Labour Act and local state regulations.
• Develop and update the Employee Handbook and Standard Operating Procedures (SOPs).
• Manage employee records, contracts, and performance appraisal systems.

Key Skills & Competencies
• Strategic Thinking: Ability to plan for long-term staffing needs during the hotel’s expansion.
• Communication: Exceptional interpersonal and negotiation skills.
• Integrity: High level of confidentiality and ethical standards.
• Problem Solving: Ability to remain calm and decisive under pressure.
• Tech Savvy: Proficiency in HRIS (Human Resource Information Systems) and payroll software.

Requirements and Preferred Qualifications
• Education: Bachelor’s degree in Human Resources or in a related field. A Master’s degree or MBA is an advantage.
• Professional Certification: Must be a member of CIPM (Chartered Institute of Personnel Management of Nigeria) or hold international certifications like SHRM/PHRi.
• Experience: Minimum of 6 – 8 years of progressive HR experience, with at least 2 years in a managerial role. Prior experience in the hospitality industry is highly preferred.
• Local Knowledge: Strong understanding of the labour market and cultural nuances in Plateau State and Northern Nigeria is an advantage.
Additional Requirements
▪ Ability to work flexible hours, including weekends and holidays as needed when necessary.
▪ Willingness to travel occasionally for business needs.

Benefits and Compensation
A competitive package including annual compensation, performance, health insurance and professional development.

Application Process
Interested candidates are encouraged to submit a resume and cover letter detailing their qualifications and experience to . We thank all applicants for their interest; however, only those selected for an interview will be contacted.