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YellowDoor Hotels
Hospitality & Hotel
Guest Service Manager
About this role
YellowDoor Hotels is hiring a Guest Service Manager in Abuja to ensure guests receive responsive, consistent service while the front desk and guest services teams run smoothly and remain accountable
Job Details
- Location: Abuja, Abuja Federal Capital Territory
- Work Arrangement: Onsite
- Job Type: Full-time
- Experience: 4-8 years
Key Responsibilities
- Lead front desk and guest services across daily shifts
- Resolve guest concerns and turn difficult moments into positive experiences
- Coach staff and hold the team to clear service standards
- Coordinate arrivals, guest requests, and smooth shift handovers
- Produce timely shift reports and address recurring guest issues
Requirements
- Guest services management experience in a premium four- or five-star hotel
- Front desk leadership and guest recovery skills
- Staff coaching and shift operations experience
- Service reporting capability
- Able to demonstrate measurable improvements in a team previously managed
- Willing to hold staff accountable to service standards
How to Apply
Follow the link below
This role accepts applications on an external page.