IT HelpDesk Specialist – Lagos or Abuja, (Remote)

RightCom—a pan-African cloud-based customer experience management software company—is recruiting a remote IT HelpDesk Specialist based in Abuja or Lagos. Positioned within the Operations department, this role delivers first- and second-level technical support, manages IT assets across Windows and Mac environments, and ensures secure, continuous network operations for internal teams.

Key Responsibilities

• Technical & User Support: Provide Level 1 and 2 hardware, software, network, and SaaS support for remote and on-site employees via a ticketing system (e.g., Jira, Zendesk, Freshdesk).

• Asset & Account Management: Provision, configure, and maintain PC/Mac workstations, manage software licenses and account accesses (Google Workspace, Microsoft), and track IT equipment inventory.

• Network & Security Operations: Oversee basic configuration of routers, switches, and Wi-Fi networks, enforce security protocols (backups, updates, antivirus), and collaborate with DevOps on access controls.

Requirements

Primary Requirements

• Tenure: Minimum 2 years of experience in an IT support or HelpDesk role, ideally within a SaaS or digital enterprise.

• Technical Skills: Proficiency in Windows, MacOS, Google Workspace, ticketing systems, and basic networking configurations.

• Language Proficiency: Fluency in French and technical English.

• Education: Bachelor’s Degree (Bac+2 to Bac+5) in IT, Technical Support, Networking, or a related discipline.

Job Details

• Location: Abuja or Lagos (Remote)

• Department: Operations

• Employment Type: Full-time