Gosub Limited
IT & Telecoms
Customer Service Representative
About this role
Gosub Limited, a software company operating a digital platform for automated airtime, data, airtime-to-cash conversions, and utility bill payments, is recruiting a full-time Customer Service Representative in Benin City, Edo State. This role involves responding to multi-channel customer inquiries, resolving order and transaction issues, updating CRM records, and maintaining high customer satisfaction levels across shift rotations.
Key Responsibilities
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Customer Support & Inquiry Resolution: Handle inbound customer inquiries, order processing, and payment troubleshooting via phone, email, live chat, and social media channels.
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Issue Escalation & Follow-up: Investigate, document, and resolve complaints or transaction discrepancies promptly, escalating complex technical issues to appropriate internal departments.
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Record Keeping & CRM Management: Maintain precise logs of customer interactions, service requests, and transactions using Google Sheets and CRM tools.
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Cross-Functional Collaboration: Coordinate with internal operational and technical teams to ensure seamless service delivery and high retention rates.
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Education: Minimum of a Bachelor’s Degree in a related discipline.
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Experience: Minimum of 2 years of direct customer service or client support experience.
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Location Requirement (Strict): Must reside in Benin City, specifically around Sapele Road, GRA, or immediate environs (Non-residents will not be considered).
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Shift Availability: Full flexibility to work rotational shifts, including day/night duties, weekends, and public holidays.
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Technical Skills: Proficiency in Google Docs/Sheets, CRM software, and multitasking across digital communication tools.
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Core Skills: Strong verbal and written communication, fast problem-solving under pressure, and independent task prioritization.
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