Bolton White Group
Hospitality & Hotel
Guest Service Agent
About this role
Bolton White Group—a leading hospitality group offering world-class accommodations and guest services—is recruiting a Guest Service Agent (Male) for its hotel operations in Abuja (FCT). This full-time front desk position focuses on greeting incoming guests, managing front-desk operations (check-in/check-out), handling guest inquiries and bill processing, and ensuring a smooth "home away from home" experience.
Key Responsibilities-
Guest Reception & Check-In/Out: Warmly welcome guests, process arrivals and departures, assign rooms, and handle payments using Property Management Systems (PMS).
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Guest Relations & Support: Respond promptly to guest requests, answer inquiries about hotel amenities or local attractions, and resolve complaints efficiently.
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Inter-Departmental Coordination: Collaborate closely with housekeeping, maintenance, and security teams to ensure guest requirements and safety standards are fully met.
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Reservations & Administrative Duty: Maintain complete guest records, process advance bookings, and adhere strictly to cash/card payment processing protocols.
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Education: Diploma or Degree in Hospitality Management, Tourism, or a related discipline (preferred).
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Experience: Prior front desk, guest relations, or customer service experience in a hotel setting is an advantage.
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Technical Skills: Familiarity with Hotel Property Management Systems (PMS) and Microsoft Office.
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Core Competencies: Excellent verbal communication, neat and professional personal presentation, strong problem-solving abilities, and willingness to work flexible rotational shifts (evenings, weekends, holidays).
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