Front Desk Officer

Emel Hospitals Limited—a purpose-built 44-bed multi-specialist hospital established in 1988—is recruiting a Front Desk Officer for its facility on 21 Road, Festac Town, Lagos State. This full-time healthcare administration role serves as the primary point of contact for patients and visitors, handling reception, patient registration, appointment scheduling, HMO/billing coordination, customer service, and recordkeeping.

• Patient Reception & Onboarding: Welcome patients and visitors, accurately register new patients, update records, and direct visitors to appropriate clinical departments or specialist units.

• Appointment Scheduling: Manage daily appointment logs, confirm or reschedule clinic visits, and notify patients promptly regarding doctor availability or scheduling updates.

• Communication & Query Resolution: Answer incoming calls, emails, and walk-in inquiries; provide details on hospital services, HMO procedures, and visiting hours while handling patient feedback professionally.

• Billing & HMO Coordination: Guide patients on payment procedures, issue receipts, and liaise with the billing department or Health Maintenance Organization (HMO) desk for coverage verification.

• Records Management & Confidentiality: Maintain organized filing systems for patient documentation while strictly enforcing medical confidentiality standards and health/safety protocols.

• Education: Minimum of a Higher National Diploma (HND) or Bachelor’s Degree in Business Administration, Public Administration, Mass Communication, or a related field.

• Experience: Prior customer service, front office, or medical reception experience in a hospital, clinic, or diagnostic center is an advantage.

• Technical & Soft Skills: Proficiency in Microsoft Office Suite and Hospital Management Information Systems (HMIS), excellent telephone etiquette, strong interpersonal abilities, and emotional intelligence.