Call Center Executive

Job Overview

• Company: Anchor HMO International Company Limited (A Health Maintenance Organisation providing health insurance, medical coverage, and healthcare administration services)

• Position: Call Center Executive

• Position Type: Customer Service / Call Center

• Job Types: Full-time (On-site)

• Work Location: Lekki / Sangotedo, Lagos

Job Description

• Serve as the primary contact for enrollees and prospective clients regarding healthcare plans, authorizations, coverage benefits, and provider options.

• Manage inbound/outbound calls, resolve inquiries, track complaints, and collaborate with internal medical and provider teams.

• Maintain call records, follow up on unresolved cases, and meet key customer satisfaction and call performance metrics.

Key Responsibilities

• Handle inbound/outbound enrollee calls regarding medical benefits, coverage approvals, and healthcare provider locations.

• Log enquiries, track complaints, and escalate recurring operational issues to management.

• Coordinate with internal Claims, Medical, and Provider Relations teams to ensure timely issue resolution.

• Maintain accurate call records while upholding enrollee confidentiality and service quality targets.

Requirements

• Bachelor's Degree or HND in Nursing, Microbiology, Public Health, Health Administration, or a related discipline.

• 2–3 years of relevant experience within an HMO, healthcare, or health insurance environment.

• Strong verbal and written communication, listening, and problem-solving skills.

• Proficiency in Microsoft Office and general computer applications.

• Residency in Lagos (or willingness to work on-site at the Lagos office).

Preferred Qualifications & Attributes

• Prior customer service or call center experience in a medical environment.

Additional Information

• Application Closing Date: 31st August, 2026