Front Desk Officer

Ecofitness Limited—a fast-growing Nigerian fitness brand established in 2021 with multi-branch facilities across Abuja and Lagos—is recruiting a Front Desk Officer for its full-time operations across multiple Abuja locations (Kubwa, Lokogoma, Maitama, Wuse, and Gwarinpa). This customer-facing role combines front-of-house service, membership management, payment processing, access control, administrative coordination, and social media content creation.

Key Responsibilities

• Customer Engagement & Sales: Welcome members and visitors; explain membership packages; upsell personal training and wellness programs; collect customer feedback and resolve service inquiries.
• Membership Administration & Payments: Process point-of-sale card and transfer payments; maintain accurate member database entries; enforce strict access control for active vs. expired memberships.
• Front Desk & Social Media Operations: Manage front office communications, filing, and supply inventory; create engaging content and manage gym social media platforms to promote events, classes, and success stories.
• Facility Safety & Hygiene: Enforce equipment safety rules, enforce sanitation standards across common areas, and monitor general facility security.

Requirements & Qualifications

• Academic Credentials: OND, HND, or B.Sc. in Communication, Business, Hospitality, or a related field.
• Core Competencies: Strong interpersonal communication, active listening, conflict resolution, basic digital/social media content skills, and familiarity with POS/electronic payment processing. 
• Personal Attributes: Punctual, proactive, presentable, and safety-conscious with a passion for health and fitness.