Exotic Pet Café
Sales & Customer Relationship Executive
About this role
Exotic Pet Café—a specialized pet retail, grooming, boarding, daycare, and veterinary service provider—is recruiting a Sales & Customer Relationship Executive for its facility in Lekki, Lagos State. This front-line commercial role handles multi-channel client inquiries (walk-in, WhatsApp, and Instagram), drives sales across pet services and retail lines, manages service bookings, and fosters long-term client retention.
Key Responsibilities
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Client Engagement & Omnichannel Sales: Manage inbound customer inquiries across WhatsApp, Instagram, and physical walk-in channels; drive cross-selling for veterinary care, grooming, boarding, and pet food/accessories.
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Booking & Follow-ups: Manage appointment schedules for daycare, grooming, and veterinary consults; follow up proactively with pet owners to ensure repeat bookings.
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Customer Retention & Relationship Building: Maintain client database records, nurture long-term customer rapport, and resolve service inquiries professionally.
Requirements & Qualifications
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Academic Background: HND or Bachelor’s Degree in any discipline.
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Experience & Skills: 2–3 years in sales or customer service; strong verbal/written communication skills; proficiency in social media client management (WhatsApp Business/Instagram).
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Key Attributes: Genuine affinity and comfort around animals/pets; proactive, highly organized, smart, and customer-focused.
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Location Preference: Resident within proximity to the Lekki/Ajah axis for seamless daily commuting.
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