Customer Service & Sales Representative

Wendernek Consulting Limited—an HR outsourcing and management consulting firm recruiting on behalf of a client—is seeking a Customer Service & Sales Representative for a position located in Victoria Island, Lagos State. This hybrid customer experience and business development role handles multi-channel client inquiries (walk-in, WhatsApp, phone, email), relationship management, product presentations, and target achievement, with preference given to candidates from the wellness, hospitality, or lifestyle sectors.

Key Responsibilities

• Multi-Channel Client Engagement: Manage incoming inquiries across walk-ins, phone, email, and WhatsApp; present detailed product and service offerings to prospective clients.

• Sales Execution & Field Visits: Conduct pitch presentations, attend networking events/exhibitions, and achieve assigned monthly sales targets.

• Account Retention & Upselling: Maintain relationships with active accounts, cross-sell additional services, and collect client feedback to drive service improvements.

• Front Office Administration: Utilize Microsoft Office and Google Workspace tools to track customer interactions, maintain client databases, and manage correspondence.

Requirements & Qualifications

• Academic Background: Bachelor's Degree or HND in any relevant discipline.

• Work Experience: 4–6 years of experience handling combined customer service and sales workflows (background in wellness, hospitality, or lifestyle industries is an advantage).

• Location Proximity: Candidates residing in or around Victoria Island / Ikoyi / Lekki Phase 1 are preferred.

• Core Competencies: Excellent verbal and written communication, client negotiation, front-office administration tools, problem-solving, and time management.