Customer Care Representative(Female)

Virgin-Landmarts—a Lagos-headquartered real estate development, property management, and building construction firm—is recruiting a Customer Care Representative for its operations servicing the West Lagos / Mainland axis.

This front-facing role manages incoming client inquiries, resolves customer account complaints, builds client trust, and generates real estate sales leads across retail and corporate markets.

Key Responsibilities

• Client Engagement & Walk-in Care: Handle incoming telephone calls, walk-in visitors, and digital inquiries regarding real estate products, modern building designs, and land holdings.

• Lead Generation & Sales Support: Identify prospective buyers, generate sales leads, cross-sell property plans, and support the team in hitting customer service sales quotas.

• Account Record Keeping & Resolution: Maintain comprehensive records of client interactions, manage property account documentation, and resolve complaints efficiently.

• Relationship Management: Build sustainable relationships and trust with land buyers, corporate clients, and real estate investors.

Requirements & Qualifications

• Academic Background: Bachelor's Degree or HND in Mass Communication, Business Administration, Public Administration, Marketing, or a related field.

• Technical Skills: Basic computer literacy and proficiency with office software applications.

• Core Competencies: Verbal and written communication, client relationship management, record-keeping, lead conversion, and local geographic familiarity with West Lagos.