LEAM Consulting Limited
Recruitment
Customer Service Representative
About this role
LEAM Consulting Limited—a professional certification, HR advisory, business development, and IT consulting firm—is recruiting a Customer Service Representative for its office in Gbagi, Ibadan, Oyo State. Reporting to the Operations & Training Manager, this entry-level client management role serves as the first point of contact for walk-in prospects, student inquiries, phone/email leads, and social media interactions regarding LEAM's professional certification and HR/IT training programs.
Key Responsibilities
-
Multi-Channel Inquiry Management: Promptly and courteously respond to incoming phone calls, emails, social media messages, and walk-in clients regarding course schedules, certification costs, and advisory services.
-
Issue Resolution & Support: Address client concerns, resolve training program complaints, and escalate complex technical/HR advisory issues to management.
-
Records & Lead Tracking: Maintain accurate daily logs of client inquiries, registration records, feedback forms, and issue resolution reports.
-
Academic Credentials: HND or Bachelor's Degree in Mass Communication, Business, Marketing, or Social Sciences.
-
Experience Profile: At least 1 year in direct client support, call center handling, or reception/office administration.
-
Core Competencies: Excellent verbal/written communication, problem-solving, active listening, patience, and a client-first mindset.
To apply, continue with your account. We will keep this job selection for you.