Elvaridah
Consulting & Professional Services
Customer Service / Operations & Admin Assistant
About this role
Elvaridah—a business advisory, growth strategy, and organizational restructuring consultancy firm—is recruiting a Customer Service / Operations & Admin Assistant for its Victoria Island office in Lagos State. Reporting to the Operations Manager, this hybrid operational role combines multi-channel client support (WhatsApp, Instagram, phone calls), front-desk administration, order processing, inventory stock-taking, and product packaging/fulfillment support.
Key Responsibilities
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Customer Service & Order Processing: Respond to customer inquiries across WhatsApp, Instagram, and phone calls; process orders, handle complaints, and maintain customer database logs.
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Store Operations & Inventory Support: Assist with physical stock counts, inventory record-keeping, workspace organization, and local delivery coordination.
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Production & Admin Backstop: Support product labeling, packaging, and order preparation for corporate orders and events, alongside routine administrative documentation and filing.
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Academic Credentials: OND, HND, or B.Sc. in Business Administration or Social Sciences.
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Software Tools: Basic computer literacy with proficiency in MS Office Suite or Google Workspace.
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Core Competencies: Multi-channel customer service, organizational skills, record-keeping, attention to detail, and ability to multitask in a fast-paced environment.
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